Refund and Returns Policy

Effective Date: October 24, 2024

At LexronLoans, we are dedicated to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to assist you.

Eligibility for Returns

Our policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in the original packaging.
• Include proof of purchase or a receipt.

Non-Returnable Items

The following items are not eligible for returns:

• Custom-made or personalized helmets.
• Items purchased on clearance or marked as final sale.
• Gift cards.

Return Process

To initiate a return, please contact us at [email protected] or call us at 410-576-1919. Our customer service team will guide you through the return process and provide instructions for sending the item back to us.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund. If your return is approved, we will process your refund, and a credit will be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account or credit card statement. If you have already done this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact us at [email protected], and we will work with you to arrange the exchange.

Return Shipping

You will be responsible for paying your own return shipping costs unless the product was received damaged or defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with a description of the issue and any relevant photos. We will work with you to provide a replacement or a full refund.

Contact Us

For any questions related to refunds or returns, please contact us at:

• Address: 4243 Cambridge Place, Baltimore, Maryland, United States
• Phone: 410-576-1919
• Email: [email protected]

We value your business and are committed to resolving any issues with your purchase in a timely and efficient manner.